Refund policy

REFUND POLICY

We regret to inform you that we do not offer refunds, returns, or exchanges for our products due to their perishable nature. Please ensure you inspect your order immediately upon reception. If an item is defective or damaged, or if you receive an incorrect meal, you must contact us immediately so that we can evaluate the issue and take appropriate corrective action.

Dopamine Meals assesses refund requests and issues credits on a case-by-case basis exclusively for verifiable service errors, such as damaged or incorrect meals, provided the issue is reported correctly.

Reporting Damage Upon Delivery

If you believe that your meal or package sustained damage during the delivery process (e.g., broken meal containers), you must inform us within four (4) hours of the package being dropped off. To facilitate a swift investigation, please include detailed information and as many images as possible of the damaged meals or containers. If the investigation confirms the damage occurred during the delivery process, we will provide a refund commensurate with the value of the damaged products.

Reporting Incorrect Meals

If you believe you have received a meal different from your selection, please inform us immediately with detailed information and supporting images. This enables us to promptly correct the issue. Crucially, please ensure you do not consume the incorrect meal before reporting it to us.

❌ Non-Refundable Scenarios (Exclusions)

A refund, reimbursement, or credit will not be issued under the following circumstances, as established in our Terms and Conditions:

Exclusion Policy Detail

Missed Cutoff Deadline: If a subscription or order modification (e.g., skipping, pausing, cancelling, or choosing meals) is requested or required after the applicable 8:00 PM cut-off time (Thursday for Sunday delivery, Sunday for Wednesday delivery). For all subscription options, managing changes is your sole responsibility. If you fail to skip, pause, or cancel your subscription before the designated order cut-off time, the order will be automatically placed and processed by our system. Due to this automatic processing, we are unable to issue a refund for any orders generated because the deadline was missed. You must ensure all desired changes to your subscription plan are completed prior to the assigned cut-off time for each delivery.

Forgot To Select Meals: If you are on a subscription plan and fail to manually select your meals before the order cut-off time, the system is programmed to automatically generate your order based on your initial or previous meal selections. We cannot issue a refund simply because you failed or forgot to select your meals. It remains your responsibility to choose your desired meals once the new menu is posted and before the deadline.

Consumption of Incorrect Meal: If we inadvertently deliver a meal other than the one you selected, we cannot issue a refund if that incorrect meal has been consumed. Should you believe you received a different meal than your selection, please notify us immediately with a detailed description and supporting images for investigation.

Wrong Meal Selection: We regret that we are unable to process a refund solely because you selected a wrong meal during your order placement. Please ensure your meal choices are correct before finalizing your order.

Subjective Taste: If a refund is requested simply because a meal was not enjoyed, as taste is subjective.

Goal Failure: If the customer fails to meet personal fitness or weight loss goals (including weight gain).

Failed Delivery: If the customer is unreachable or absent during the scheduled delivery attempt: If you reside in a house, your delivery will be securely left in front of your door. However, for condominium or apartment buildings, the package may be dropped off with the concierge on your behalf, provided the building management permits this arrangement. It is your sole responsibility to communicate with your condo management or concierge to ensure they allow deliveries from Dopamine Meals to be received. Should the condo management prohibit drop-offs at your door or if the concierge refuses to accept the package, our drivers will unfortunately be required to return the package to our facility, as they will have no alternative. In this specific situation, we can offer a second delivery attempt on the same day or the following day, subject to additional delivery charges. Please understand that we cannot issue a refund simply because your building management or concierge policy prevented the successful initial delivery, as coordinating permission is the customer's responsibility.

Stolen Meals or Package: In your absence, our delivery driver will drop off your package either in front of your house door or, for condominiums, in front of your unit door or with the concierge, according to your prior instructions and building policy. You will receive a text message notification once the package has been successfully dropped off, confirming the delivery circumstances. Please be advised that once the package is delivered, Dopamine Meals is not responsible for theft or loss. It is your sole responsibility to ensure the safety and security of the meals immediately upon receipt, either by securing them promptly or by arranging a proper, safe drop-off location for our driver beforehand.

Improper Storage: If spoilage occurs because the package was left unattended for more than two hours after delivery, violating the mandatory refrigeration period. It is your responsibility to ensure the safety of your meals by storing them in a refrigerator at a safe, appropriate temperature immediately after receiving the delivery package.

Contacting Support for Refunds or Issues

For any assistance regarding our Refund Policy or to report a service issue, please contact us via email at hello@dopaminemeals.com

We strongly recommend that you report issues exclusively through email, providing detailed information and as many images as possible. This ensures we have a complete written record to facilitate a thorough investigation. Please allow us 1-3 business days to investigate the reported issue and respond with a resolution. We appreciate your patience during this time.